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Have a question about our beds, warranty, mattress care or sleep? Ask Cloudy first for a quick answer, 24/7. Or send our team a message directly.
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Submit a Warranty Claim
Need assistance with a mattress concern? Contact your original retailer to log a service report, or submit a warranty claim through our website.
Go to Warranty Claim FormBefore submitting a claim
Please have your purchase invoice, mattress name, retailer and lot number ready. The lot number is on a small white label attached to the bed label (8 digits, e.g. 12012334). A R250 call-out fee applies to service calls on beds aged five years or older.
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